Do you have questions about screen printing, what the process is like, or what our turn around time is? See below for Rally's answer to some of our frequently asked questions.
Screen printing is a printing technique that uses a woven mesh to support an ink-blocking stencil. The attached stencil forms open areas of mesh that transfer ink or other printable materials which can be pressed through the mesh as a sharp-edged image onto a substrate. A fill blade or squeegee is moved across the screen stencil, forcing or pumping ink into the mesh openings for transfer by capillary action during the squeegee stroke. Basically, it is the process of using a stencil to apply ink onto another material.
What is your turn around time?
For screen printed items our average turn around time is 7 business days after order approval. This can vary during non-peak or peak times.
For embroidered items our average turn around time is 7-10 business days after order approval. This can also vary during non-peak or peak times.
For promotional products our turn around time is 10-12 business days after order approval. Some specialty items take up to 21 days. Also we do offer rush services on some promotional products. Turn around time depends on item ordered, quantity, and ship from location.
Do you offer rush services?
Yes we can offer rush on certain items. Please contact us if you have a particular date your order is needed.
How do I pay for my order?
We accept cash, check, school PO, and credit cards.
Do you require payment prior to placing an order?
We typically require 50% down after the sales order is approved. Balance due upon completion prior to pick up or delivery. Schools paying with a PO are exempt from the 50% deposit.
Do I need to provide artwork?
No. We have a graphic designer on staff who will create your custom design or logo. This fee is included in your pricing which will be quoted to you for your order.
Do you have a retail shop where I can purchase items?
Yes we have a retail marketplace that is open daily. Our shop vendors are KA Ranch & Speckled Sage. Our Rally shop also offers spirit wear apparel and products for all Midlothian ISD schools. We are also distributors for Bison Coolers, & Swig drinkware.
How much do you charge to put a name or number on a shirt?
Names are $5.00 and require 24 hours notice and numbers are $3.00 and can be done while you wait under most circumstances.
Can I provide you with items to screen print, embroider or heat press with custom designs?
Due to some limitations with retail purchased products, we are typically unable to accept customer supplied items for screen printing or embroidery. Please contact us if you have a question or concern about a particular item.